What Is ADA Complementary Paratransit Service?

The Americans with Disabilities Act (ADA) Complementary Paratransit Service is for individuals that, due to a mental or physical disability, cannot utilize City Transit’s fixed route bus service. You must apply for City Transit’s ADA Complementary Paratransit service and be determined as eligible under the guidelines of the American with Disabilities Act. Applications can be obtained by contacting Washington City Transit. For more information, please feel free to view/print an ADA Complementary Paratransit Brochure which can be found in the “Downloads” tab.

Applying For ADA Complementary Paratransit Service

In compliance with the American with Disabilities Act, the following forms from Washington City Transit will be utilized to determine your eligibility for ADA Complementary Paratransit service:

  • Application Form is to be completed by the applicant or by someone completing the form for him/her.
  • Professional Verification Form should be completed by a physician, organization or agency that can verify the applicant’s disability that is presented in the Application Form.
  • Personal Care Attendant (PCA) Certification Form should be completed by a physician, organization or agency to certify the need for a personal care attendant by the applicant. (This form is optional)

Once these forms have been completed and signed by the appropriate persons, the applications are to be returned to Washington City Transit for review to:
Washington City Transit
50 East Chestnut Street
Washington, PA 15301

Once the City receives a properly completed application, an applicant will be certified within 21 days of the receipt of the application. The determination will be one of full eligibility, conditional eligibility, or denial of eligibility. If the application is approved, a passenger identification card will be issued with an applicable expiration date, temporary status, or service restrictions. If an applicant feels they have been given an incorrect determination, they have the right to appeal such decision to the City. A copy of the City’s Appeal process can be obtained by contacting the City of Washington Transit Department at the contact information noted above.

Eligibility Criteria – All persons who, by reason of their disability, are unable to use accessible fixed-route bus service can make application for certification in order to utilize ADA Complementary Paratransit services.

Types & Length of Eligibility –

  • Certified persons with a permanent disability are given permanent approval status.
  • Certified persons with a temporary disability may only utilize the service for the time period prescribed by their certifying physician.
  • Visitors to the area, who provide a current ADA-type certification from another agency or State, will be provided with up to 21 days of service.

Reservations – Once the application has been processed and you have received your ADA Card you may feel free to schedule your trip by calling 724-223-8747 or 1-800-331-5058. You may make a reservation up to fourteen (14) days in advance of your trip but you must call at least one day in advance by 3:00 p.m. Trips reservations are made for one-way trips. If you need a to return trip, this is considered as a separate reservation. For example, if an individual travels from home to the store that is considered as one trip. The trip from the store back to home is considered as a separate trip. Return trips must be scheduled at least 30 minutes after your drop off time due to the nature of the trips.Reservations are taken by WashingtonRides’ Call Center for Washington City Transit. 

Cancelations – If you need to cancel your trip, you must do so at least one hour prior to your pick-up time. If you do not cancel your trip as stated, you may be noted as a “No-Show”. Three (3) “No-Shows” in a one year time period may result in a suspension of services for a designated time period and/or you may be surcharged the fare for the missed trip. If this occurs, the passenger will be notified of the intent in writing.

Rates – As of April 1, 2007, the rate for ADA Complementary Paratransit service is $1.75 per one-way trip. Accompanying Certified Personal Care Attendants ride free of charge.

Service Area, Days & Times – ADA Complementary Paratransit service is available to you during the same days and hours that Washington City Transit’s local fixed route bus service operates. Trips must be to and from areas within ¾ of a mile from Washington City Transit’s local fixed bus routes. If you need to schedule a trip that is not during a day, time or area covered by the City of Washington’s local fixed bus route schedule, don’t worry – you may qualify for trips under services operated by Washington Rides. Just make sure that you are also signed up for services offered by Washington Rides. Just call 724-223-8747 to receive Washington Rides’ Eligibility Application.

Items to Note –

  • Drivers can only pick you up and drop you off at the location you provided when you scheduled your trip;
  • Due to the nature of this service a vehicle may arrive up to 15 minutes before or after your scheduled pick-up time and still be considered on-time. Keep this in mind when you schedule a trip.
  • Once the vehicle arrives for your pick-up, the driver is only permitted to wait 5 minutes for you to board the vehicle before leaving and considering you as a “No-Show”.
  • You are welcome to bring packages on the vehicle with you. However, items you transport must be limited to what can be “reasonably” carried by one person in one trip.
  • “Will Call” returns will be accepted for medical appointments only when necessary and practical. These will be handled as open return trips but must be completed by the end time of service availability. Open trips can take up to one (1) hour to service.
  • Drivers are not permitted to go into a residence or other facility to look for, or assist passengers.
  • No one under the age of twelve will be transported without a Personal Care Attendant or companion.
  • Smoking, eating, drinking, or playing of radios shall not be permitted on vehicles. Animals, except service animals, will not be permitted on vehicles. Unsafe, violent, seriously disruptive or illegal conduct will result in removal from the vehicle by police. Violations of any of these rules can result in suspension of services.